Customer Visit to Dinis Factory

Our company, ARM, is a leading amusement ride manufacturer in the industry for more than two decades. We are an expert of making our customer satisfied. If you choose us, we can help you with the project layout and consultation, project customization and solution, construction proposal and planning, installation and debugging guidance, regular inspection and client visit, and park project operation and instruction. The following is the FAQ about customer service & support for ARM clients.

Quality and Complete Customer Service & Support

ARM has a quality and complete service system, including pre-sales consultation service, on-sales service, and after-sales guarantee service. In addition, our service team work together to offer quality service for you to improve your customer experience, meet your demands, and enhance your satisfaction.

Pre-sales consultation service

Free CAD Design for Your Park Project
  • We provide you with a diversified product choice space. Contact us to get a free product catalogue and quote. And then you can choose your favored amusement equipment based on the budget and actual needs.

  • Our sales team is professional. After you contact us, we will arrange a colleague for you. They will provide you with professional opinions and technical advice. By this way, you can get detail product information.

  • Besides, 24-hour online service is available. So feel free to contact us any time.

  • Additionally, customized service is available at ARM according to your requirements and needs. Just feel free to let us know your requests.

On-sales service

  • After you place your order, our production department will put the production on the agenda.

  • Besides, our sales people who get in touch with you will take pictures or videos to update you on the production process.

  • We promise delivery on time. Additionally, products will be packed with bubble film, plastic foam, and non-woven fabric to protect them from damage in the transit.

Quality Customer Service and Support

After-sales guarantee service

  • In general, our amusement rides have a 12-month warranty, during which free spare parts are available. Meanwhile, we provide life-long technical support.
  • About installation, we offer installation instructions, videos and products operation manual.
  • And a professional engineer is available to your location to guide the assembly if needed.
  • Moreover, in order to make the equipment last longer, we will provide you with professional maintenance knowledge, instructions and techniques.
  • Last but not least, if you have any questions about our products, contact us and we will deal with that in time.

Now you understand the FAQ about customer service & support of ARM. The service we offer is boundless, ranging from park design, amusement rides customization and manufacturing, delivery, to installation and maintenance instruction, project management and operation, and so on. “Quality First, Customer Supreme” is our tenet. In addition, we warmly welcome customers from all over the world to visit our factory for guidance. Contact us if you are interested in us. We look forward to establishing friendly cooperation with you and help you build a profitable park project!